Refund policy

Return Eligibility

Due to the consumable nature of our products, we do not accept returns or exchanges once delivered, except in the following cases:

● Product received is damaged, leaking, tampered with, expired, or incorrect

● While we understand that individual needs may vary, we're unable to accept returns or provide replacements due to dietary preferences (vegetarian/non-vegetarian) or personal medical conditions

● You raise the request within 24 hours of delivery with supporting photos and your order ID

In such cases, we’ll offer a free replacement. 

 

Returns Not Accepted For

To maintain product safety and hygiene, we cannot accept returns for:

●  Opened, used, or partially consumed products

●  Orders placed incorrectly (e.g., sachets instead of boxes)

●  Change of mind after ordering

● Products received in good condition with no issues

Cancellations & Order Changes

Before Shipping

You may cancel or make changes to your order:

● Within 12  hours of placing the order, or

● Before it is shipped, whichever is earlier

To do so, email us at Feedback@absolutenutrition.co.in with your order number and request.

After Shipping

Once the order has been shipped:

● It cannot be cancelled or changed

● Refusal at the time of delivery or non-acceptance may affect your future eligibility for Cash on Delivery (COD)

 

Refund Timelines & Conditions

● Refunds (if approved) are initiated within 5–7 business days

●  It may take 7–14 days to reflect in your bank account, depending on your payment provider

● Refunds will be credited to your original payment method

● (Upto Rs 400/-) Logistics charges are non-refundable, unless the issue is due to our error (e.g., damaged, incorrect, or expired product)

 

For Damaged or Incorrect Deliveries

If you’ve received a damaged or incorrect product:

● Contact us within 24 Hrs of delivery

● Attach clear photos of the issue along with your order ID

● Once verified, we will arrange a free replacement.

 

Tips for a Smooth Experience

● Double-check your items and delivery address before confirming the order

● Review product details, ingredients, and nutritional info on our website before placing your order

● If you have any underlying allergies or medical conditions, we strongly recommend consulting your physician before making a purchase to ensure the product is suitable for your individual needs.

● Unsure between sachets or boxes, or have dietary preferences like vegetarian/vegan? Reach out to us before ordering — we're happy to help

 

Need Support?

Email us at Feedback@absolutenutrition.co.in and our Customer Care team will assist you.

Shipping policy